Senior Consultant - Churn Strategy

Job Summary

A company is looking for a Senior Consultant-Churn Strategy.

Key Responsibilities

• Develop and implement effective retention strategies to minimize churn and enhance customer loyalty
• Design and oversee promotional campaigns to incentivize retention efforts among customer care and retention agents
• Analyze customer data and market trends to identify retention opportunities and inform strategic decisions

Required Qualifications

• Minimum of five years of experience in a customer retention role, preferably in telecommunications or broadband
• Strong analytical skills with the ability to interpret complex data
• Proven track record of designing and implementing successful customer retention programs
• Proficiency in data analysis tools and CRM software
• College degree and 8+ years professional level experience, or equivalent combination of education and experience