Senior Consultant Customer Transformation

Job Summary

A company is looking for a Senior Consultant Customer Transformation.

Key Responsibilities

• Lead strategic projects and translate business objectives into customer-centric strategies across the entire customer journey
• Manage stakeholder relationships and coach junior consultants to enhance project outcomes
• Develop and implement innovative solutions that deliver value for both customers and organizations

Required Qualifications

• Master's degree in Business, Innovation, Transformation, Marketing, Design, Data, or AI
• Minimum of 3 years of experience in CX strategy, service design, or digital transformation
• Experience in consultancy or leading agencies is preferred
• Familiarity with methodologies such as Agile, Design Thinking, or Service Blueprinting
• Proficient in both English and Dutch, with strong analytical skills