Senior Consultant, Texas Licensed

Job Summary

A company is looking for a Senior Consultant responsible for the development, testing, and delivery of a contact center software platform.

Key Responsibilities

• Configure and deploy contact center, workforce management, quality management, and AI solutions in customer environments
• Implement high-complexity projects while managing risks and ensuring solution quality through structured testing
• Mentor software engineers and collaborate with project teams to enhance software written in various programming languages

Required Qualifications

• Bachelor's degree in computer science, IT, or engineering preferred
• 3 or more years of experience in contact center and UC environments
• Experience with enterprise-level CCaaS architecture for complex business needs
• 1-3 years of ASP/.NET experience and 2 or more years of software development experience
• Knowledge of SIP Protocol, RESTful APIs, and experience with CRM integrations