Senior Consumer Affairs Specialist

Job Summary

A company is looking for a Senior Specialist, Consumer Affairs.

Key Responsibilities

• Research and resolve complaints from consumers and regulatory bodies
• Facilitate resolution and response to regulatory and non-regulatory complaints
• Draft and review complaint response letters and participate in departmental projects

Required Qualifications

• Undergraduate degree or equivalent experience
• Minimum 3 years of life insurance operations and compliance experience
• Experience in a compliance and/or insurance operations function preferred
• Knowledge of Life & Annuity products/systems required
• Customer-focused mindset