Senior Consumer Affairs Specialist

Job Summary

Senior Consumer Affairs Specialist will work full-time in a remote capacity, supporting complaint review and resolution for institutional clients in the life and annuity sector.

Key Responsibilities

• Research and resolve complaints from consumers and regulatory bodies
• Draft and review complaint response letters and ensure adherence to complaint file retention processes
• Collaborate with business areas on complaint resolution and participate in departmental projects

Required Qualifications

• Undergraduate degree or equivalent experience
• Minimum 3 years of life insurance operations and compliance experience
• Experience in a compliance and/or insurance operations function preferred
• Knowledge of Life & Annuity products/systems required
• Customer-focused mindset with strong time management skills