Senior Consumer Experience Consultant

Job Summary

A company is looking for a Customer Experience Professional.

Key Responsibilities

• Ensure optimized interaction between the company and members during product launches and support periods
• Perform data analysis on RAID logs and post-deployment surveys to identify trends and opportunities for improvement
• Serve as a command center consultant, supporting operational readiness and post-deployment stabilization

Required Qualifications

• 5 or more years of consumer operations experience and/or data analytics
• Experience supporting operational readiness, command center activities, or launch/post-deployment support
• Flexibility to work nights and weekends on a rotational basis with advance notice
• Proficiency in Microsoft Office applications
• Strong ability to create, maintain, and analyze RAID logs and related operational documentation