Senior Consumer Experience Professional

Job Summary

To support product launches and ensure successful stabilization, the remote contract Senior Consumer Experience Professional will manage command center operations, drive implementation outcomes, and perform data analysis to enhance the consumer experience.

Key responsibilities

• Ensure optimized interaction between the company and members during launch readiness and post-deployment stabilization
• Serve as a key command center consultant, supporting operational readiness and incident triage during product launches
• Analyze data from RAID logs and post-deployment surveys to identify trends and opportunities for continuous improvement

Required qualifications

• 5 or more years of consumer operations experience and/or data analytics
• Experience in supporting operational readiness and command center activities
• Flexibility to work nights and weekends on a rotational basis with advance notice
• Proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, Teams, and Forms
• Strong ability to create and analyze RAID logs and related operational documentation