Senior Consumer Experience Professional

Job Summary

Supporting product and experience launches, the contract Senior Consumer Experience Professional will ensure operational readiness, facilitate issue resolution, and analyze performance data while working remotely.

Key Responsibilities

• Support operational readiness activities for product, system, and experience launches
• Serve as a key contributor within command center operations during launch and stabilization periods
• Analyze deployment data and operational metrics to identify trends and improvement opportunities

Required Qualifications

• 5+ years of experience in consumer operations, customer experience, or data analytics
• Experience supporting operational readiness and command center operations
• Proficiency with Microsoft Office applications, including Excel and PowerPoint
• Experience creating and analyzing RAID logs and operational documentation
• Ability to work independently with minimal supervision