Senior Consumer Insights Analyst
Job Summary
To enhance borrower experiences and inform strategic decisions, the full-time Senior Consumer Insights Analyst will conduct market research, analyze customer data, and collaborate with cross-functional teams in a remote work environment.
Key responsibilities
- Design and execute qualitative and quantitative research studies to understand borrower needs and optimize messaging
- Own the collection and analysis of Voice of Customer (VoC) data across various touchpoints to identify product enhancements
- Analyze customer and application data to uncover trends and provide actionable insights to stakeholders
Required qualifications
- Bachelor's Degree or equivalent experience
- At least 4 years of experience in market research or related fields
- Experience with qualitative and quantitative research methodologies
- Proficiency in designing customer surveys and feedback programs
- Familiarity with customer experience analytics platforms such as FullStory or Amplitude
Complete Job Description
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