Senior Consumer Service Concierge

Job Summary

To support the Customer Service department, the part-time Senior Consumer Service Concierge will manage patient and insurance inquiries, ensuring timely and accurate resolutions while working remotely for 32 hours per week.

Key responsibilities:

• Answer multi-line telephone inquiries, focusing on patient satisfaction and first call resolution for billing and self-pay concerns
• Review and verify patient demographic, financial, and insurance information to ensure data integrity and document all actions taken on accounts
• Research and resolve billing inquiries from patients and insurance carriers, providing financial education and counseling on available assistance options

Required qualifications:

• High School Diploma or equivalent
• 1 year of general customer service experience
• 6 months of call center experience
• Act 34 clearance