Senior Contact Center Designer

Job Summary

To enhance employee performance and operational efficiency, the full-time Senior Contact Center Performance Development Designer will design, develop, and implement training solutions while collaborating with leadership and staff in a remote environment.

Key responsibilities

• Collaborate with subject matter experts to analyze content requirements and ensure the relevance of training materials
• Design and develop engaging training programs utilizing various instructional methodologies to cater to diverse learning styles
• Track and document representative performance, providing feedback on service levels and applicable performance metrics

Required qualifications

• High School Diploma or G.E.D. required; degree in Instructional Design, Education, or related field preferred
• Minimum three years of customer service experience, preferably in the credit card or lending industry
• Strong design experience with proven curriculum development in an operational or corporate setting
• Proficiency in e-learning authoring tools such as Articulate or Captivate
• Certification in instructional design or a related field is a plus