Senior Contact Center Representative

Job Summary

A company is looking for a Senior Contact Center Representative to provide exceptional customer service and support across various communication platforms.

Key Responsibilities

• Provide prompt and specialized customer service through phone, chat, text, and social media
• Assist students with financial aid documents and manage escalated calls
• Participate in ongoing training and support Contact Center strategic projects

Required Qualifications

• High School Diploma or equivalent
• 1-3 years of contact center experience
• Maintain top 25% team performance for three consecutive months
• Maintain an average QA score of 90% for three consecutive months
• Associate's Degree preferred