Senior Contact Center Support

Job Summary

A company is looking for a Senior Associate in Contact Center Support.

Key Responsibilities

• Resolve escalated customer inquiries and document interactions in Salesforce CRM
• Act as a program resource for team members and support Team Leads with workload management
• Participate in user acceptance testing and contribute to the development of internal resources

Required Qualifications

• Associate's Degree (Bachelor's preferred)
• 4 - 5 years of related work experience
• Experience in a high-volume, multi-channel support environment
• Proficiency in CRM and telephony systems
• Technical knowledge of web-based browsers and applications