Senior Contact Center Support

Job Summary

A company is looking for a Senior Associate in Contact Center Support.

Key Responsibilities

• Provide advanced inquiry and escalation support for complex customer inquiries
• Act as a program resource for team members and assist with documentation and process improvements
• Participate in professional development activities and collaborate with team members on operational enhancements

Required Qualifications

• Associate's Degree (Bachelor's preferred)
• 4 - 5 years of related work experience
• Experience in a high-volume, multi-channel support environment
• Familiarity with CRM and telephony systems
• Technical knowledge of web-based browsers and applications