Senior Contact Channel Analyst

Job Summary

Leading the optimization of subrogation contact campaigns across multiple channels, the full-time hybrid Senior Contact Channel Performance Analyst will manage strategy and execution for outreach initiatives, ensuring compliance and maximizing engagement through data-driven insights.

Key Responsibilities:

• Lead Multi-Channel Campaign Testing: Own the strategy and execution of subrogation contact campaigns across various channels
• Design and Govern Contact Model: Define and refine the contact approach to ensure consistency, compliance, and customer-centric outreach
• Performance Optimization: Monitor and analyze channel performance metrics to drive initiatives that enhance contact effectiveness and recovery outcomes

Required Qualifications:

• Bachelor's degree in Marketing, Business, Communications, Data Analytics, or related field, with 3+ years of relevant experience
• Proven strategic and analytical skills with experience in data-driven decision-making and campaign optimization
• Hands-on experience managing multi-channel outreach campaigns and familiarity with contact management tools
• Demonstrated leadership experience and excellent stakeholder management skills
• Experience ensuring compliance with relevant regulations and maintaining quality in high-volume operations