Senior Conversation Designer

Job Summary

Owning the design and content for customer-support AI agents, the full-time Senior Conversation Designer will work remotely to create and improve dialog flows, intents, and conversational UX across multiple platforms, ensuring customer interactions are accurate and resolution-oriented.

Key responsibilities

• Design dialog flows and conversational UX standards for AI agents across customer-facing channels
• Build and maintain AI agents using low/no-code platforms, ensuring content is bot-ready and aligned with brand voice
• Collaborate with cross-functional teams to analyze performance metrics and drive continuous improvement of bot interactions

Required qualifications

• 5+ years of experience in conversation design, AI UX, or content design, with at least 2 years focused on customer-support bots
• Hands-on experience with enterprise conversational AI platforms such as Salesforce Einstein Bots or similar
• Demonstrated ability in prompt engineering and grounding AI agents in enterprise knowledge bases
• Bachelor's degree in UX, Linguistics, Communications, HCI, or a related field; equivalent experience accepted
• A strong portfolio showcasing shipped support or self-service bots, with proficiency in flow diagrams and analytics dashboards