Senior Coordinator Appeals

Job Summary

A company is looking for a Senior Coordinator Complaint Appeals - Remote.

Key Responsibilities

• Manage resolution of complex appeal scenarios, coordinating responses from multiple business units
• Research and resolve incoming electronic appeals, identifying trends and rerouting inappropriate work items
• Act as a subject matter expert, providing training and support to newer staff and coordinating efforts across departments

Required Qualifications

• 1 year experience in reading or researching benefit language in SPDs or COCs
• Demonstrated ability to handle multiple assignments competently and efficiently
• Experience documenting workflows and reengineering efforts
• Strong leadership skills
• High School Diploma