Senior Creator Growth Manager

Job Summary

As a full-time Senior Creator Growth Manager working remotely, the successful candidate will manage high-impact creator accounts, optimizing email strategies and enhancing customer retention and expansion through personalized support and data-driven insights.

Key responsibilities

• Own a portfolio of 50-75 high-value creator accounts, delivering proactive strategic guidance to drive measurable business outcomes
• Collaborate cross-functionally with Product, Marketing, and Support teams to enhance the creator experience and drive feature adoption
• Develop account plans and success strategies that support scalable growth while identifying patterns in creator needs to inform the broader customer success framework

Required qualifications

• 4+ years of experience in Customer Success, Account Management, or Creator Partnerships
• Proven track record of managing high-value customer portfolios with quantifiable impact
• Experience collaborating with cross-functional teams in a fast-paced startup or rapidly scaling SaaS environment
• Strong data fluency, including familiarity with email performance metrics and retention KPIs
• Comfort with CRM tools and product usage analytics, such as HubSpot and Mixpanel