Senior Crisis Response Manager

Job Summary

A company is looking for a Senior Crisis Response Manager to coordinate and strengthen its enterprise-wide response to major incidents and crises.

Key Responsibilities

• Maintain awareness of all customer-impacting and brand-impacting incidents across the enterprise
• Coordinate response execution for high-severity incidents, including logistics and tracking
• Track root cause investigations and ensure completion of corrective actions to reduce repeat incidents

Required Qualifications

• 8-12 years of experience in incident/crisis response operations or related high-tempo roles
• Proven ability to coordinate cross-functional teams during high-pressure events
• Experience with incident management tools and workflows such as PagerDuty and Jira
• Familiarity with regulated/compliance-informed environments
• Must be a U.S. Citizen and based in the United States