Senior CRM Analyst

Job Summary

A company is looking for a Senior Lifecycle & CRM Analyst (Remote).

Key Responsibilities

• Operate and evolve relationship strategies using CRM, focusing on customer acquisition and retention
• Manage onboarding, engagement, and expansion strategies for existing clients
• Create and maintain dashboards and documentation for CRM governance and lifecycle operations

Required Qualifications

• Experience with CRM, marketing automation, and/or lifecycle management
• Background in B2B and/or SaaS environments, preferably with SMB focus
• Analytical and organized profile, capable of working with data and dashboards
• Experience with advanced CRM tools like HubSpot or similar
• Intermediate to advanced Spanish for communication with LATAM