Senior Customer Account Manager

Job Summary

A company is looking for a Senior Customer Account Manager - West.

Key Responsibilities

• Manage a book of Enterprise accounts, aiming for a retention rate of 90% or higher and identify opportunities for revenue expansion
• Own the negotiation process for contract renewals and expansions
• Consult with customers to understand their business goals and ensure ongoing value from the company's products and services

Required Qualifications

• 9 to 14 years of experience in a customer success or account management role, preferably in the technology industry
• Strong understanding of cloud computing, IT services, or related fields
• Experience in managing customer accounts and resolving issues
• Expertise in contract negotiation and customer relationship management
• Proficient in using customer relationship management (CRM) software and tools