Senior Customer Account Manager

Job Summary

A company is looking for a Senior Customer Account Manager.

Key Responsibilities

• Manage a book of Enterprise accounts with a retention goal of 90% or higher and identify opportunities for revenue expansion
• Own the negotiation process for contract renewals and expansions, consulting with customers throughout the lifecycle
• Establish key relationships with executive sponsors and collaborate with Sales and Customer Success leadership to drive customer success

Required Qualifications

• 9 to 14 years of experience in customer success or account management, preferably in the technology industry
• Strong understanding of cloud computing, IT services, or related fields
• Proven ability to build and maintain relationships with customers, especially at the executive level
• Experience in managing customer accounts and resolving issues
• Proficient in using customer relationship management (CRM) software