Senior Customer Account Manager

Job Summary

Managing a portfolio of approximately 150 high-touch customer accounts, the full-time Senior Customer Account Manager will drive renewals and expansion opportunities while collaborating closely with Customer Success Managers to enhance the customer experience in a remote environment.

Key responsibilities

• Own and manage customer accounts, focusing on renewals and identifying growth opportunities
• Engage proactively with customers 6-9 months prior to renewal to mitigate risks and explore upsell options
• Utilize Salesforce and other tools to manage pipeline and ensure efficient deal execution

Required qualifications

• 6-8 years of experience in account management, customer success, or sales, preferably in SaaS
• Proven track record of meeting or exceeding sales quotas
• Experience with renewals and growth strategies within an existing customer base
• Proficiency in CRM systems, particularly Salesforce
• Strong commercial acumen and consultative approach to customer interactions