Senior Customer Account Manager

Job Summary

Managing a portfolio of approximately 150 high-touch customer accounts, the full-time Senior Customer Account Manager will oversee renewals, drive expansion opportunities, and collaborate with Customer Success Managers to enhance the customer experience in a remote environment.

Key responsibilities

• Own and manage renewals and expansion opportunities for a portfolio of customer accounts
• Proactively engage customers to identify risks and growth opportunities ahead of renewal periods
• Lead strategic renewal conversations while balancing retention goals with pricing and upsell opportunities

Required qualifications

• 6-8 years of experience in account management, customer success management, or sales, preferably in SaaS
• Proven track record of meeting or exceeding quotas in revenue-focused roles
• Experience managing renewals and identifying growth opportunities within existing customer bases
• Proficiency in CRM systems, particularly Salesforce
• Strong commercial acumen and a consultative approach to customer interactions