Senior Customer Account Manager

Job Summary

Managing a portfolio of approximately 150 high-touch customer accounts, the full-time Senior Customer Account Manager will drive revenue retention, identify expansion opportunities, and oversee the end-to-end commercial relationship while working remotely.

Key responsibilities

• Own the renewal cycles and proactively engage customers to identify risks and growth opportunities
• Drive predictable revenue through accurate pipeline management and collaboration with Customer Success teams
• Identify and execute on upsell and expansion opportunities within existing accounts

Required qualifications

• Minimum of 6-8 years of experience in account management, customer success management, or sales, preferably in a SaaS environment
• Proven track record of meeting or exceeding quota in a revenue-focused role
• Experience managing renewals and identifying growth opportunities within a customer base
• Proficiency in CRM systems, particularly Salesforce
• Strong commercial acumen with a consultative approach to customer conversations