Senior Customer Account Manager

Job Summary

To support customer retention and growth, the full-time Senior Customer Account Manager will manage existing accounts, drive sales through telephone interactions, and enhance customer satisfaction while working remotely.

Key responsibilities

• Meet and exceed sales goals by promoting multi-product business solutions and advanced product upgrades
• Conduct biannual account reviews and maintain regular digital interactions with the mid-market customer base
• Prepare sales documentation and collaborate with Sales Engineering and Customer Project Management teams for customer solution implementation

Required qualifications

• High School Diploma or GED
• 2-5 years of relevant work experience in sales or customer account management
• Proficiency in Microsoft Suite, Salesforce, and other relevant tools
• Experience in inbound/outbound call center environments
• Demonstrated ability to drive sales and customer satisfaction through solution-based selling