Senior Customer Account Manager

Job Summary

Driving customer retention and growth, the full-time Senior Customer Account Manager will manage existing client relationships, enhance customer satisfaction through regular contact, and achieve sales targets in a virtual environment.

Key responsibilities

• Consistently meet and exceed sales goals by driving revenue and selling multi-product solutions
• Conduct biannual account reviews with midmarket customers to assess business needs and promote advanced product upgrades
• Engage with small and medium business customers through regular digital interactions and outbound calls to achieve sales quotas

Required qualifications

• High School Diploma or GED
• 2-5 years of relevant work experience in sales or customer account management
• Proficiency in MS Suite, Salesforce, and Microsoft Dynamics
• Experience in inbound/outbound call center environments
• Strong understanding of billing systems and order entry processes