Senior Customer Account Manager
Job Summary
Supporting customer retention and growth, the full-time Senior Customer Account Manager will manage existing client relationships, drive sales through telephone interactions, and enhance customer satisfaction in a remote environment.
Key responsibilities
- Consistently meet and exceed sales goals, focusing on customer growth and retention in the Mid-market segment
- Conduct regular account reviews and maintain ongoing communication with small and medium business customers
- Prepare sales documentation and collaborate with cross-functional teams to implement customer solutions
Required qualifications
- High School Diploma or GED
- 2-5 years of relevant work experience in sales or account management
- Proficiency in MS Suite, Salesforce, and Microsoft Dynamics
- Experience in inbound/outbound call center operations
- Sales experience is required
Complete Job Description
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