Senior Customer Advocacy Director

Job Summary

Senior Customer Advocacy Director is a full-time position focused on executive engagement and customer advocacy, requiring a strong technical and commercial background to influence strategic deals and relationships.

Key Responsibilities

• Serve as the primary technical and commercial voice for executive customer engagements
• Develop and deliver tailored agentic AI narratives for specific industries and audiences
• Own the Voice of Customer strategy and facilitate Journey Mapping sessions to enhance customer experiences

Required Qualifications

• 10+ years in enterprise technology or customer experience with a strong technical foundation
• Deep knowledge of Salesforce platform capabilities, including Sales Cloud and Service Cloud
• Expertise in Voice of Customer methodologies and advocacy program development
• Experience engaging directly with C-suite executives to influence decisions
• Proven ability to articulate a compelling agentic AI vision