Senior Customer Advocacy Manager

Job Summary

A company is looking for a Senior Customer Advocacy Manager, Customer Evidence.

Key Responsibilities

• Lead the development of customer case studies and videos showcasing business outcomes
• Manage the customer evidence lifecycle, from sourcing interviews to coordinating creative development
• Drive the customer evidence roadmap focusing on high-impact brands and fulfill inbound reference requests

Required Qualifications

• 8+ years of experience in customer marketing, advocacy, or content marketing within B2B SaaS
• Proven ability to craft compelling customer narratives that align with marketing goals
• Exceptional project management skills with experience in fast-paced environments
• Strong cross-functional collaboration experience with Sales and Customer Success teams
• Experience with AI-powered storytelling tools is a plus