Senior Customer Advocacy Manager

Job Summary

A company is looking for a Senior Customer Advocacy Manager to build and scale customer advocacy programs to drive sales and enhance brand credibility.

Key Responsibilities

• Develop and execute global customer reference and review programs to support sales and marketing efforts
• Create compelling customer stories and case studies to enhance brand credibility and drive pipeline growth
• Collaborate cross-functionally to ensure effective engagement of referenceable customers and maximize advocacy opportunities

Required Qualifications

• 5-7+ years of experience in customer marketing, advocacy, or related field (B2B SaaS preferred)
• Proven track record of building and scaling customer reference and advocacy programs
• Experience with advocacy programs across multiple products and global scope
• Bachelor's degree preferred or equivalent experience
• Familiarity with Salesforce, Gainsight, and advocacy tools