Senior Customer Advocacy Manager

Job Summary

Leading a small team in a remote-first environment, the full-time Senior Customer Advocacy Manager will be responsible for managing strategic customer relationships, driving peer review performance, and enabling customer advocacy initiatives across various platforms.

Key responsibilities

• Lead and develop the team focused on market presence across customer advocacy programs and platforms
• Champion customer interests by identifying wins and friction points, ensuring accountability across internal teams
• Drive performance on G2 and Gartner Peer Insights, managing targets and strategies for peer reviews

Required qualifications

• 10+ years of experience in B2B customer marketing, advocacy, or success, including 2 years in a management role
• Experience with Customer Advisory Boards or similar high-touch customer programs
• Familiarity with Salesforce and CRM-based customer segmentation
• Proven ability to influence cross-functional teams effectively
• Knowledge of G2 and Gartner Peer Insights ecosystems