Senior Customer Advocacy Manager

Job Summary

Leading the global customer advocacy program, the full-time Senior Customer Advocacy Manager will manage customer references, develop compelling narratives, and partner with Sales and Marketing to enhance customer storytelling remotely.

Key responsibilities:

• Own and manage Skillsoft's global customer advocacy program, including customer references and peer reviews
• Develop and amplify customer stories that highlight the impact of Skillsoft's platform on business performance
• Establish scalable systems and tools to track advocacy activities and measure business impact

Required qualifications:

• 12+ years of experience in customer marketing, advocacy, or reference programs within B2B SaaS or enterprise technology
• Proven ability to build trust and relationships with executive-level customers
• Strong storytelling skills to translate customer outcomes into compelling narratives
• Experience in balancing short-term sales needs with long-term brand storytelling
• Collaborative mindset with the ability to manage multiple initiatives effectively