Senior Customer Advocacy Manager

Job Summary

To build and scale a transformative customer advocacy program, the full-time Senior Customer Advocacy Manager will design strategies to activate brand advocates, develop customer references, and collaborate with sales and marketing teams, all while working remotely.

Key responsibilities

• Design and manage a customer advocacy program that identifies and activates brand advocates
• Develop a robust pipeline of customer references, case studies, and testimonials
• Engage directly with customers to gather success stories and create compelling content

Required qualifications

• 4+ years of experience in customer advocacy, client marketing, or customer success marketing
• Proven experience in building advocacy programs and managing reference pipelines
• Strong relationship-building skills to engage and motivate clients
• Experience in producing customer success content such as case studies and video testimonials
• Familiarity with advocacy platforms like Influitive or ReferenceEdge