Senior Customer Advocacy Manager

Job Summary

To build and scale a customer advocacy program, the full-time Senior Customer Advocacy Manager will design strategies to transform successful clients into brand advocates while working remotely.

Key responsibilities

• Design and manage a customer advocacy program that identifies and activates brand advocates
• Develop a pipeline of customer references, case studies, testimonials, and peer review contributions
• Engage with customers to gather success stories and collaborate with sales and marketing teams to utilize advocacy assets

Required qualifications

• 4+ years of experience in customer advocacy, client marketing, or customer success marketing
• Proven experience in building advocacy programs and managing reference pipelines
• Strong relationship-building skills to engage and motivate clients
• Experience in producing customer success content, including case studies and video testimonials
• Familiarity with advocacy platforms such as Influitive or ReferenceEdge