Senior Customer Advocacy Manager

Job Summary

To build and scale a transformative customer advocacy program, the full-time Senior Customer Advocacy Manager will design initiatives that activate brand advocates, develop customer reference materials, and collaborate with sales and marketing teams in a fully remote environment.

Key responsibilities

• Design and manage a customer advocacy program that identifies and nurtures brand advocates
• Develop a robust pipeline of customer references, case studies, and testimonials
• Engage directly with customers to translate their success stories into compelling marketing content

Required qualifications

• 4+ years of experience in customer advocacy, client marketing, or customer success marketing
• Demonstrated experience building advocacy programs and managing reference pipelines
• Strong relationship-building skills with the ability to engage clients in marketing activities
• Experience producing customer success content such as case studies and video testimonials
• Familiarity with advocacy platforms such as Influitive or ReferenceEdge