Senior Customer Advocacy Manager

Job Summary

To build and scale a customer advocacy program, the full-time Senior Customer Advocacy Manager will design initiatives that transform successful clients into brand advocates, manage reference pipelines, and collaborate with sales and marketing teams, all while working remotely.

Key responsibilities

• Design and manage a customer advocacy program that identifies, nurtures, and activates brand advocates
• Develop a robust pipeline of customer references, case studies, testimonials, and peer review contributions
• Engage directly with customers to understand their success stories and translate them into compelling content

Required qualifications

• 4+ years of experience in customer advocacy, client marketing, or customer success marketing
• Demonstrated experience building advocacy programs and managing reference pipelines
• Strong relationship-building skills with the ability to engage and motivate clients
• Experience producing customer success content such as case studies and video testimonials
• Familiarity with advocacy platforms such as Influitive or ReferenceEdge