Senior Customer Advocacy Manager

Job Summary

To build and scale a transformative customer advocacy program, the full-time Senior Customer Advocacy Manager will design initiatives to activate brand advocates, develop customer reference materials, and collaborate with sales and marketing teams, all while working remotely.

Key responsibilities

• Design and manage a customer advocacy program that identifies, nurtures, and activates brand advocates
• Develop a robust pipeline of customer references, case studies, testimonials, and peer review contributions
• Engage directly with customers to understand their success stories and translate them into compelling content

Required qualifications

• 4+ years of experience in customer advocacy, client marketing, or customer success marketing
• Demonstrated experience building advocacy programs and managing reference pipelines
• Strong relationship-building skills with the ability to engage and motivate clients
• Experience producing customer success content such as case studies and video testimonials
• Familiarity with advocacy platforms such as Influitive or ReferenceEdge