Senior Customer Advocacy Specialist

Job Summary

A company is looking for a Senior Customer Advocacy Specialist to build and scale a customer advocacy program.

Key Responsibilities

• Build and manage the customer advocacy program, including reference management and case study production
• Identify and develop relationships with customer advocates to enhance marketing programs
• Track and report on advocacy program KPIs and build advocate recognition programs

Required Qualifications

• Bachelor's degree in Marketing, Communications, or a related field
• 4+ years of experience in customer marketing or customer advocacy in a B2B technology environment
• Proven ability to produce customer case studies and testimonials
• Experience managing peer review platform programs
• Strong relationship-building skills to maintain advocate engagement