Senior Customer Advocate Manager

Job Summary

A company is looking for a Senior Principal Customer Advocate Manager.

Key Responsibilities

• Establish and nurture relationships with customer stakeholders and ensure their needs are met
• Develop and execute customer advocacy strategies to enhance retention and expansion
• Provide ongoing support post-go-live, including regular check-ins and business reviews

Required Qualifications

• 7+ years in a customer-facing role within SaaS, preferably in a growth-stage or startup environment
• Proven expertise in client relationship management and technical delivery
• Strong technical aptitude with a desire to master the platform
• Strategic thinker with experience in creating customer success plans
• Proven track record of cross-functional collaboration skills