Senior Customer Analyst

Job Summary

A company is looking for a Senior Customer Analyst to join their Retention & Loyalty organization.

Key Responsibilities

• Own customer reporting and analysis across key lifecycle metrics including acquisition, retention, churn, engagement, and lifetime value
• Write, maintain, and optimize complex SQL queries in Snowflake to support reporting and analysis
• Analyze customer behavior trends and subscription dynamics to identify insights and growth opportunities

Required Qualifications

• 4-6+ years of experience in data analytics, customer analytics, or business intelligence within an eCommerce company
• Advanced SQL skills with experience querying large datasets
• Strong experience analyzing customer, subscription, or lifecycle data
• Proven ability to translate complex data into clear insights for non-technical stakeholders
• Experience working with metrics such as retention, churn, LTV, and engagement