Senior Customer Architect

Job Summary

Senior Customer Architect, a full-time position focused on providing technical guidance and support for Elastic solutions in the public sector, ensuring customer onboarding, adoption, and expansion while aligning technology with business objectives.

Key Responsibilities

• Collaborate with account teams to provide ongoing technical support and coverage
• Define and implement technical success plans tailored to customer goals
• Facilitate a successful customer journey from onboarding to increased utilization of Elastic solutions

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field preferred
• Experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer
• Hands-on experience with Elastic solutions or equivalent technologies is a plus
• Located in the Washington DC Metro area
• Experience with Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack is advantageous