Senior Customer Architect
Job Summary
Owning the technical arc for complex strategic enterprise accounts, the full-time Senior Customer Architect will design agent architectures, manage technical success planning, and drive adoption and expansion of AI solutions in a remote environment.
Key responsibilities:
- Design end-to-end agent architecture and integration blueprints across customer journeys and channels
- Author and maintain Technical Success Plans, defining current and target-state architectures and success metrics
- Serve as the primary technical advisor for senior stakeholders, ensuring alignment on program components and outcomes
Required qualifications:
- 10+ years in customer-facing technical roles such as solutions architecture or technical account management
- Proven ownership of multiple enterprise accounts at Fortune 500 scale, managing senior technical relationships
- Genuine technical depth in reading code, understanding distributed systems, and debugging data flows
- Experience in building prescriptive playbooks and managing technical outcomes across diverse programs
- Track record of mentoring or leading other architects and enhancing the quality of work within teams
Complete Job Description
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