Senior Customer Assurance Specialist

Job Summary

A company is looking for a Senior Specialist, Customer Assurance to manage and improve their Customer Assurance program.

Key Responsibilities

• Act as the primary contact for security, privacy, AI, and compliance concerns from internal stakeholders and external customers
• Coordinate and prioritize customer assurance review requests and ensure timely completion of reviews
• Maintain and develop AI-driven response tools and facilitate knowledge sharing across teams

Required Qualifications

• Demonstrated experience in security, privacy, customer assurance, or compliance roles, preferably in the SaaS or technology industry
• Bachelor's degree or equivalent industry experience
• Experience managing high volume support request queues
• Working knowledge of content management or automation systems
• Solid understanding of information security, privacy, risk, and compliance