Senior Customer Care Engineering Director

Job Summary

A company is looking for a Senior Customer Care Engineering Director.

Key Responsibilities:

• Build and lead a team of engineers, solution architects, and reporting engineers
• Provide technical and leadership guidance to enable best technology solutions for sales and operations teams
• Collaborate with stakeholders to define the vision, influence the roadmap, and drive engineering and operations efficiencies

Required Qualifications:

• 15+ years of software engineering experience in CRM and operations SaaS software products
• 8+ years of experience leading complex software development programs using Agile/Scrum methodologies
• Strong experience with CRM, customer service, and reporting solutions (Salesforce, Zendesk, ServiceNow)
• Knowledge of modern cloud architectures and technologies
• Experience working with globally distributed teams