Senior Customer Care Representative

Job Summary

A company is looking for a Senior Complex Customer Care Representative, National Remote.

Key Responsibilities:

• Build and maintain strong relationships to provide premium service and end-to-end resolution for members
• Educate members on claims, benefits, and healthcare navigation, while addressing inquiries and resolving issues
• Meet performance goals in areas such as member satisfaction, call quality, and first call resolution

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• 2+ years of experience in a high-demand contact center or customer service environment
• 1+ years of experience in the healthcare field or related customer service roles
• Familiarity with computers and proficiency in Microsoft Office applications
• Ability to work flexible hours, including occasional overtime and Saturdays