Senior Customer Care Representative

Job Summary

A company is looking for a Senior Complex Customer Care Representative.

Key Responsibilities

• Serve as a Subject Matter Expert for team members and handle escalated calls
• Transition between multiple financial platforms and complete training for various lines of business
• Assist customers with inquiries and resolve complex issues in real time

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service experience
• First call resolution and call center experience
• Ability to work full time and attend training during specified hours