Senior Customer Care Representative

Job Summary

As a full-time Senior Complex Customer Care Representative working remotely, the candidate will deliver high-quality service to 50-70 callers daily, managing inquiries across multiple Optum Financial platforms and serving as a subject matter expert for the team.

Key responsibilities

• Handle escalated calls and resolve complex customer issues efficiently
• Transition between various Optum Financial platforms multiple times daily based on business needs
• Complete training to support multiple lines of business and deliver consistent service across all platforms

Required qualifications

• High School Diploma or GED
• 1+ years of customer service experience analyzing and solving customer problems
• First call resolution experience
• Call center experience
• Ability to attend training for the first five weeks during an 8-hour shift, scheduled between 8:00 am and 8:00 pm CST