Senior Customer Care Representative

Job Summary

Guiding and coaching customer care representatives, the full-time Senior Customer Care Representative will ensure exceptional customer service and timely order processing while working remotely from home.

Key responsibilities:

• Train and develop customer care teams on contact skills, policies, and procedures
• Respond to customer inquiries regarding order status, pricing, and invoicing in a timely manner
• Monitor customer order patterns and service levels, implementing improvements as necessary

Required qualifications:

• High School Diploma; a four-year college degree is preferred
• Minimum of five years of prior customer care or related experience
• Proficiency in Microsoft Office applications and basic office equipment
• Advanced understanding of customer care-related systems and procedures
• Ability to work independently and as part of a team