Senior Customer Care Specialist

Job Summary

A company is looking for a Sr Customer Care Specialist (Manheim).

Key Responsibilities:

• Become proficient in knowledge base requirements and tools to efficiently resolve client needs
• Manage high volumes of tasks and maintain accurate documentation of client interactions
• Build relationships with clients and assist with onboarding and vehicle dispatching

Required Qualifications:

• High School Diploma or GED required; College degree preferred
• Minimum of 4 years of customer service experience or equivalent
• Auction and/or logistics/transportation knowledge is a strong plus
• Ability to adapt in a fast-paced, dynamic environment
• Demonstrated experience as a customer-focused, service-oriented professional